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A must read for anyone changing their internet provider or switching over to the nbnTM

A few simple reasons are the cause of Australia’s major internet crisis, the first of which is a lack of information.

Millions of Australians are dealing with the frustration of having poor internet services and internet providers that are not willing to do anything about it. And the reason is not that Australian’s would not use high speed internet “even if we offered it for free” as NBN Co chief executive Bill Morrow stated—but rather that our “telecommunications” providers are actually terrible communicators.

Fact 1: It is completely possible to estimate the available internet speeds in your location, but no one is willing to tell you…

Instead internet providers continue to sell people internet speeds which are never going to be achievable in their area. If all internet providers made this information public it would be possible for consumers to look at each provider’s infrastructure and find out which service is best equipped to deliver high speed internet to their location.

Find out the distance from your nearest point of interconnection now

Fact 2: Most “unlimited” internet plans are actually very limited!

Imagine buying a car with an unlimited supply of petrol—and then finding out it will only drive at 12 km/h. The majority of internet providers are failing to mention that although their plans are supposedly unlimited, they are actually connecting users with some of the slowest possible nbnTM speeds available, so although your data is technically unlimited you will barely be able to use it. The key fact here is bandwidth = internet speed, and if your provider doesn’t mention it then chances are they are giving you the slowest plan possible.

Bandwidth Equivalent speed
12/1 Megabytes per second As slow as most ADSL2+ speeds
25/5 Megabytes per second Basic internet similar to fast ADSL2+
50/20 Megabytes per second Much faster than ADSL, 3G or Satellite
100/40 Megabytes per second True high speed suited to power users

Fact 3: There are over 5 different types of nbnTM connections and not all of them can actually provide high speeds

However most are never actually told which type of nbnTM connection they have been provided with. Because the major telecommunications providers find it easier to sell you their plans without telling you about the limitations of your areas network.

nbnTM connection types:

FTTN Co-existence: These are “nbnTM connections” which have specifically been marked as sharing their lines with ADSL and other legacy services, as a result connections will be limited by an average attainable speed of 12 to 25 megabytes per second downloads. So forget about high speeds.
FTTN: Fibre to the Node connections use a combination of new fibre optic cable and old copper wire, using the fibre to speed up the connection to the exchange. From the exchange to your premises the NBN will use the old copper and your speed will depend on how far that distance is. Speeds can range from nearly 100Mbps to as low as 3Mbps in “co-existence” areas.
Check your connection status with our team.
FTTB: Fibre to the basement brings the fibre optic connection as near as the basement of your premises and then uses your buildings existing copper wire to deliver internet throughout the building. Expect reasonably fast internet speeds.
FTTC: Fibre to the curb is the nbnTM networks solution to complaints about FTTN speeds— providing fibre cable right to the curb and significantly shortening the distance which your internet has to rely on the copper networks. You can also expect reasonably fast nbnTM speeds
FTTP: Fibre to the Premises is the nbnTM networks only true pure fibre optic solution, providing fibre optic cable all the way to your house. These connections are most capable of supporting true high speed nbnTM plans.

Call GoInternet’s local support team to find out what connection you are on.

Fact 4: Most telecommunications providers do not value your time

Not only do Australian’s get connected to slow internet connections but if they want to actually resolve their issues or lodge a complaint the major telco’s start to play time wars with customers. Making people wait hours just to get in touch with an offshore call centre or staff that don’t have the power to actually resolve issues. That’s why it is essential to choose a provider with Australian based customer service and support.

Fact 5: There are other options out there so find out which type of internet is best for you…

With so many different types of connections you need to find out what type of nbnTM connection you are on before you choose your next internet plan, because the major telecommunications providers won’t tell you. For a free assessment of your internet connection or to find out what type of internet most suitable in your area call 1300 467 283.

Find out more about your internet connection so you can choose the plan right plan. Just call 1300 467 283 and ask what internet speeds are available in you area.