Company policies

We are committed to providing you with the highest possible customer service standards and information, ensuring our products and plans are clear, upfront and honest.

View our company policies:

Telecommunications Consumer Protection Code

GoInternet is committed to providing a service that customers know and are confident it is in a compliant manner. As a member of the telecommunications industry, we are regulated by the Federal Government and bound by;

  • Commonwealth and state legislation – such as the Telecommunications Act (1997) the Australian Consumer Law (2010) and Privacy laws (incorporating the Australian Privacy Principles).
  • Industry codes and guidelines – such as the Telecommunications Consumer Protection (TCP) Code C628:2012
  • Our own internal policies and procedures.

The TCP Code is a code of conduct for the Telecommunications Industry in Australia. It provides community safeguards in the areas of sales, service and contracts, billing, credit and debt management, changing suppliers, and complaint handling.

View further information on the TCP Code. (TCP-C628_2012_May2012-Corrected-July12.pdf)

Telecommunications Act 1997

  • GoInternet does not offer Priority Assistance. If you require Priority Assistance, Telstra is an alternative carriage service provider which does provide Priority Assistance.