My Service FAQs

nbnTM FAQ’s

My nbn has been connected by GoInternet at our premises, but I can’t seem to connect to the internet?

Please refer to your setup guide as provided during setup, additionally have you tried the ‘Self Help Guide’ within your customer portal? This guide will step you through troubleshooting your internet connection. If you have tried the above and still unable to connect, please contact us for additional support.

My nbn has been connected by GoInternet at our premises, but my modem won’t connect to the internet?

If you are using your own modem to connect to the nbnTM please ensure the modem is nbnTM compatible. If the modem is compatible, have you referred to your setup guide as provided during setup, additionally we suggest also trying our ‘Self Help Guide’ within your customer portal. If you have tried the above and still unable to connect, please contact us for additional support.

I cannot seem to connect my wireless devices on my nbn connection?

If you are able to connect to the nbnTM but able to get connection on any wireless devices please refer to our ‘Self Help’ Guide within your customer portal. Alternatively, if your Internet light on your modem is on and working, there may be an issue with the Wi-Fi settings on the modem, please login to your modem and review details are correct.

ADSL FAQ’s

My ADSL2+ has been connected by GoInternet at our premises, but I can’t seem to connect to the internet?

Please refer to your setup guide as provided during setup, additionally have you tried the ‘Self Help Guide’ within your customer portal? This guide will step you through troubleshooting your internet connection. If you have tried the above and still unable to connect, please contact us for additional support.