Billing and Plans

View FAQ’s and support for Billing or Plans

Billing FAQ’s

What are the payment options?

GoInternet accept credit card (Visa and MasterCard), electronic funds transfer and cheque.

View your invoice for all payment details. Or to payment your account balance now, visit our Online Payment page. Please contact us if you require other payment options.

How do I access my invoice history?

Once logged in to your GoInternet Customer login, complete invoice history can be download from the ‘My Account’ option.

How do I find my account number?

On the front page of your GoInternet bill, you will find your account number.

Does GoInternet charge a late fee?

Yes. GoInternet charge a late fee for accounts not paid by the due date as listed on your invoice. The late fee is charged at an amount no more than 3% of the total amount of the outstanding invoice.

Can I request a payment extension?

If you are unable to pay your bill before the payment due date, please let us know as soon as possible and we may be able to provide a payment extension.

  • Should ensure they have an alternative service (e.g. a mobile phone) available to place emergency phone calls if the end user’s nbn™ based service is not available.
  • nbn™ internet and phone services does not provide continued telephone or data service operation in the event of a power failure or if the power is switched off at, or disconnected from, the power point
  • Security alarms (or burglar alarms) are sometimes installed in a premise and are often monitored ‘back to base’ by an alarm company. The security system is commonly connected to a copper telephone line in the premises. When a monitored alarm is activated, the alarm dials ‘back to base’ to inform the alarm company that the alarm has been triggered. Many medical alarms operate in a similar way and are usually triggered by an end user pressing an emergency button. When the alarm is activated, a call is placed to a monitoring centre and a response is provided to the end user. Monitored security and medical alarms both use telephone tones (also known as DTMF tones) to communicate with the central monitoring centre and rely on a high quality telephone service being available. Industry peak bodies estimate that there are approximately 1.5 million back to base security alarms and approximately 300,000 medical alarms in operation.